Conference day 2 presentation notes: TRAINING AND SUPPORT GROUP 1

Distentangle the various audiences:
-"Instructor: types (faculty and TAs)
-Support infrastructure types (us)
-Learners

How, if at all, are librarians being trained? Are IT staff trained in the complexity of the library environment.

How do you classify problem types? How are they sorted for referral? what are triage models

Balance between when to train and when to support

Cross-training between groups

cMS as a vehicle for training about other things (HIPAA, library staff training).

3 possible project ideas:
-set of best practices in X, Y or Z training
-abstract tools for assessing training needs (generic usability scripts, training templates, etc.)
-sharing triage models

Authoring mode training vs. user mode (SEE FLowCHART)